Frequently Asked Questions

Find answers to common questions about Trophy Express

🎮 Games & Trophies

Can I request a specific game?

Of course you can. Send us an email at info@trophyexp.com , contact us via the chatbot, or join our Discord server and let us know which game you’d like to get the platinum for.

Can I request only the DLC of a game?

Of course you can. Send us an email at info@trophyexp.com , contact us via the chatbot, or join our Discord server and let us know which DLC you’d like to complete for you.

Can I request only specific trophies from a game?

Of course you can. Send us an email at info@trophyexp.com , contact us via the chatbot, or join our Discord server and let us know which trophies you’d like to complete for you.

What platforms do you support?

We specialize in PlayStation titles on PS4 and PS5, and we also support a selection of games on PS3.

📦 Orders & Delivery

How does the procedure work?

There are two ways:

We can agree on using your email and password to access your account.

Alternatively, you can choose a secure method without sharing your credentials, using the official PlayStation App to connect your account.

Procedure with PS APP

Open the PS App on your smartphone. Go to: Settings → Link Console → Enter the code manually (the code will be provided by us). Once the code is entered, the console will sign in automatically.

✅ No sensitive information (email or password) is ever shared.

How long does it take to complete a platinum trophy?

On average, it takes about 1–2 weeks to complete a platinum trophy. In many cases it can be faster, but it also depends on the specific game some titles may require a bit more time, while others can be completed more quickly.

💳 Payment & Security

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard), as well as PayPal, Apple Pay, Google Pay, Klarna, Satispay, Amazon Pay, and more. All payments are securely processed through Stripe, a trusted global payment platform.

Do you offer discounts or promo codes?

Absolutely! For your first purchase, you can get 10% off with the code FIRST10 at checkout. Additionally, if you leave us a review on our website or on Trustpilot, you’ll receive another 10% discount code for your next order.

Do you guarantee that my account won’t be banned or restricted?

Yes, absolutely. Your account is completely safe because all trophies are earned legitimately through normal gameplay, without the use of any cheats, hacks, or third-party tools.

Can I request a refund?

Yes, a refund is possible, but only immediately after payment. Once we start working on your order, refunds cannot be issued, as the platinum trophies are being earned specifically for your account.

Still have questions?

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